Seeing such silly mistakes that shouldn't have been done by such a big company, my dad (who always fight for consumer rights) make a call to the Carrefour headquarters to lodge a complaint. As for me, I wrote a complaint in a form at the Comment & Suggestion box which is provided at the hypermarket. The complaint I've wrote sounds like this...
"Harga yang dipaparkan pada papan tanda harga produk adalah tidak sama dengan harga yang dipaparkan pada risalah sesuatu produk itu. Ini akan mengelirukan para pengguna. Sila beri perhatian terhadap masalah ini.
Please improve your service!!!"
How can they do such careless mistakes? And I'm sure it's not the first time already. What if people come all the way just to buy a certain product at a promotional price and at the end knowing that it's just a STUPID mistake on the price printed on the leaflet? And they've wasted their time and petrol for THIS?!! Anyone who is sane will definitely furious! XO
Don't they have anyone in charge of rechecking the leaflet before it is printed out and distributed to the household area? And they should have stick the statement of error near the items that have price mistake (like the Stabilo pens that I've mentioned in Chapter 1) rather than sticking it on the notice board that no one will ever bother to see! Or at least, they should've inform all the storekeepers who in charge of that particular area about the mistakes that they've made and pay attention on it! (even the storekeeper doesn't know that there's a price mistake on the Stabilo pens.. how pathetic..!)
As for the wrong price tag which was hanging above Anlene products... Don't they have anyone who is in charge of that area (let say, milk powder area) to check the price tag (whether it is written correctly or not) and stock availability? Or maybe.. these people are actually taking their sweet time, hanging around doing nothing?
Although we can say that these are just some careless mistakes but these mistakes are actually indirectly "cheating" the customers! Because people usually come to such hypermarkets to buy alot of things and if they doesn't know the price mistake for 1 or 2 product(s), they might have just pay and go, until when they finally realize it once they get back home (to check the whole list of the receipt), it's already too late.
I know many people will never bother about it and even if they do, they will not do anything about it coz to them it's a waste of time and it is like what? We rugi only few ringgit-mah! Haiya.. never mind-lah! Yes. This is a normal perception among our fellow Malaysians. BUT if this happens in foreign countries, the consumer will sue the company if they feel their rights are being exploited. And yes. It really happens. Heard of big companies like McD or KFC being sued? Now you know...
Well, of course I'm not pointing all faults at Carrefour only. Even other hypermarkets like Giant did the same thing too through my experience. But just too bad-lah.. Why did this thing happen just after a few days I started my blog?As you guys know, I gotta have something to write on!! ^0^
Anyway, here's a few tips for you guys out there when you wanna shop at the hypermarkets :-
Don't they have anyone in charge of rechecking the leaflet before it is printed out and distributed to the household area? And they should have stick the statement of error near the items that have price mistake (like the Stabilo pens that I've mentioned in Chapter 1) rather than sticking it on the notice board that no one will ever bother to see! Or at least, they should've inform all the storekeepers who in charge of that particular area about the mistakes that they've made and pay attention on it! (even the storekeeper doesn't know that there's a price mistake on the Stabilo pens.. how pathetic..!)
As for the wrong price tag which was hanging above Anlene products... Don't they have anyone who is in charge of that area (let say, milk powder area) to check the price tag (whether it is written correctly or not) and stock availability? Or maybe.. these people are actually taking their sweet time, hanging around doing nothing?
Although we can say that these are just some careless mistakes but these mistakes are actually indirectly "cheating" the customers! Because people usually come to such hypermarkets to buy alot of things and if they doesn't know the price mistake for 1 or 2 product(s), they might have just pay and go, until when they finally realize it once they get back home (to check the whole list of the receipt), it's already too late.
I know many people will never bother about it and even if they do, they will not do anything about it coz to them it's a waste of time and it is like what? We rugi only few ringgit-mah! Haiya.. never mind-lah! Yes. This is a normal perception among our fellow Malaysians. BUT if this happens in foreign countries, the consumer will sue the company if they feel their rights are being exploited. And yes. It really happens. Heard of big companies like McD or KFC being sued? Now you know...
Well, of course I'm not pointing all faults at Carrefour only. Even other hypermarkets like Giant did the same thing too through my experience. But just too bad-lah.. Why did this thing happen just after a few days I started my blog?As you guys know, I gotta have something to write on!! ^0^
Anyway, here's a few tips for you guys out there when you wanna shop at the hypermarkets :-
- Firstly, look carefully at each products on the leaflet you received that you want to purchase and try to remember the price printed on it if you can. (eg: price (very important), the number of items in a set, kg, types etc.)
- Bring the leaflet together with you when you go to the hypermarket or take them from the hypermarket itself (usually you'll get it at the entrance) for reference.
- Make it a habit to always check the prices at the "price checking machine" expecially for the promotional items because it is the most reliable and accurate source of information (to check whether the price is written correctly on the price tag or not).
- Finally, briefly check your receipt (which lists down all the items you've bought) before you went home.
*If there's any additional information or tips that I've left out, or perhaps something that you guys wanna share (like your similar experience with this one or your personal opinion), do leave me a comment ya! TQ! ^^
As a conclusion, we must start to learn to become a smart consumer from now onwards! Ignorance will only cause the irresponsible people to exploit us even MORE! Let us all work together to fight for our rights!!! >0<
Be A Smart Consumer! ^^
Haha..!! I've missed out one more thing. After my dad complained to the HQ, we've got to buy 2 sets of Stabilo Point Pen 88 for RM6.90!!! Yes! It's the price that they've printed wrongly on the leaflet! Ahh..! How niceee..!! >0<
So, isn't it good to complain..? ;-)
*~ The End ~*
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